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Does chargeback mean refund?

07 Jun 2022 By PAYCEC

Chargebacks are not the same as for refunds, however, they can both result in a credit for a failed order or a fraudulent charge on your account. As a result, you may file a chargeback with your credit card company to dispute the charge.

When you have charged a payer and need to cancel the payment and return the funds to the payer, you must issue a refund. The monies will be restored to the original payment method (credit card, bank account) used by the payer to make the payment.

Within nine various themes, let's take a deeper look at some of the contrasts between chargebacks and refunds.

  REFUND CHARGEBACK
COMMUNICATION You and your customer work together to identify a solution that benefits you both. Your customer bypasses you and discusses the problem with the bank instead.
CLARITY Your customer tells you exactly what’s wrong so you can solve the underlying issue. You have to make adjustments based on assumptions that may or may not be accurate.
REVENUE LOSS You are aware of the upcoming revenue loss and can plan for it. Funds are forcibly removed from your account without any warning.
MERCHANDISE The customer may be willing to return the merchandise so you can try to sell it again. You can’t ask the customer to return the merchandise since you’ve been omitted from the conversation.
REPUTATION Refund counts are monitored, but they are a relatively low indicator of risk. Chargebacks are meticulously scrutinized, and penalties are quickly issued if activity increases.
FEES You probably won’t be charged a refund fee. Chargeback fees are common and expensive.
RESOLUTION From beginning to end, refunds are usually completed within a week or less. If a case progresses through all five stages of the chargeback process, it can take months to reach a final verdict.
TIME Refunds are usually quick and easy to execute. Chargeback management is a time-consuming process.
EXPERTISE You need very few skills or insights to issue a refund. You need extensive

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