If Merchants wish to dispute a chargeback, Merchants will need to provide certain information and evidence depending on the case. Below are the two most common reasons for chargebacks and the information Merchants need to provide in each case:
Merchants must provide this set of documents:
Proofs of documents that prove your company has fulfilled providing services to this Customer. (The Screenshot Original Email confirmation that customer has received products/services from customer end)
In these and all other chargeback cases, the more relevant information Merchants can provide, the better Merchant’s chance of reversing the chargeback.
Proofs of documents that prove your company has fulfilled providing services to this Client. (The Screenshot Original Email confirmation that customer has received products/services from customer end):
If you need further assistance or answer, please don't hesitate to contact us.
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