14 Sep 2022 By PAYCEC
If you're on your way to becoming a technical support agent, you should think about how much education you need. According to Glassdoor, 33.4% of tech support agents have a bachelor's degree, while 2.4% have a master's degree. Regardless, it is possible to become one with only a high school diploma or GED.
Besides, you can increase value through certifications related to technical support, including:
In some cases, employers require some work experience. They may consider the knowledge you've gained as experience, such as the technical courses you took while studying for a bachelor's degree, or they may prefer candidates having experience in a related position.
To provide decent tech support, you may also benefit from skills like problem-solving, customer support, attention to detail, and communication.
It is recommended that you learn technical skills while gaining hands-on experience to qualify for a position as a tech support specialist.
Plus, you may discover that previous work experience, as a customer service representative or as a cashier or sales associate, will make you qualified for opening your own tech support agency.
If you need further assistance or answer, please don't hesitate to contact us.
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