How do you charge for technical support?

14 Sep 2022 By PAYCEC

Before launching your tech support services, you need to grasp three types of pricing to figure out which is the paid support model you will apply:

Net vs. list

The net price is the price a buyer will pay after any discount or promotion; the list price is the price a company offers to buyers without any discounts.

Add-on and fixed fees

Some technical support services charge based on a percentage of the product list price or net price plus add-ons - one-time payment agents who manage long-term projects have to make.

Adjustment fees

The price in the first year is frequently not the same as how much customers will pay in subsequent years. Tech support business owners add annual adjustment fees to account for inflationary factors.

As mentioned earlier, there are six levels of tech support, and pricing is set differently based on them. Small business tech support services often charge based on tiers called Silver, Gold, and Platinum.

The price should be sufficient to cover delivery costs but not so high that it discourages customers buying because they may have already known how much tech support should cost, thanks to the advice of previous customers.

Customers may be hesitant to choose you if your premium package costs 23% of the product list price, but other vendors provide it at 18%, even if you offer more.

It is critical that your service charges are reasonable so you can persuade the customer that it is a very good price for the value.

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