Please contact the Merchant from which you made the purchase. The Merchant is responsible at all times for any queries relating to the payment and fulfillment of your order. Their contact details should be displayed on their website, the Merchant purchase receipt and on the transaction confirmation email.
PayCEC only provides Merchants with the ability to accept card payments securely over the internet. We do not handle the goods and we are not authorized to cancel orders or give refunds.
If you need further assistance or answer, please don't hesitate to contact us.