The online Merchant is responsible at all times for any issues relating to the payment and Delivery of your order. You should find the Merchant’s contact details displayed on their website, the store purchase receipt, and on the PayCEC transaction confirmation email.
Unfortunately, if you are unable to contact the online Store/Merchant that you have purchased from, please notify us, we will reply to you as soon as possible.
PayCEC payment gateway processing to Merchant with the ability to accept card payments securely over the internet. We do not hold information about the goods/services you have ordered or their delivery status and are not able to cancel your order or provide you with a refund. However, we understand your dissatisfaction and will inform the Merchant as soon as possible.
If you need further assistance or answer, please don't hesitate to contact us.