A chargeback happens when a customer (buyer) asks their credit card issuer (Issueing Bank/ Card Organization) to reverse a transaction that has already cleared. This means that a payment which Merchant has received could be reversed, even if Merchant has already posted/ delivered the goods – which can, of course, be frustrating.
PayCEC will help Merchants as much as possible if Merchants wish to dispute a chargeback, but the final decision will be relied on the credit card company. However, Merchants can also get protection with PayCEC's Merchant Protection policy.
If you need further assistance or answer, please don't hesitate to contact us.