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What is the chargeback process like?

The chargeback process is described below.

  1. The buyer files a chargeback
  2. Buyer's bank will receive the Chargeback Request and act upon it, then notify PayCEC
  3. PayCEC temporarily holds the chargeback amount in the merchant's account
  4. PayCEC emails the merchant as soon as possible
  5. Merchant emails proof of purchase to PayCEC to dispute the chargeback
  6. PayCEC disputes the chargeback and awaits resolution from the credit card company
  7. If the investigation is resolved in favour of the merchant, PayCEC is reimbursed and unhold the chargeback amount in the merchant's PayCEC account.

Also read: Chargeback limit


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