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Why do chargebacks occur?

There are a few reasons why a customer (Cardholder/ Buyer) would request a chargeback:

  • An unauthorized payment was made with the customer's card
  • The customer didn't receive the item that was paid for
  • There were errors in processing the transaction
  • The item does not match its description

The maximum time a customer (buyer) has to file a chargeback is typically 120 days after the expected delivery of the agreed goods or services. Certain exceptions may apply.


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