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What is suggestive selling and upselling?

20 Jun 2022 By PAYCEC

Suggestive selling (also known as upselling or add-on selling or cross selling) is a sales approach in which a salesperson asks a customer if they'd like to make an additional purchase or suggests a product that might be of interest to them. Suggestive selling includes upselling and cross selling approaches.

When a buyer of a major product or service is given other things or services, this is known as suggestive selling. Extended warranties offered by sellers of household appliances or gadgets are examples of suggestive selling.

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