What is the chargeback process like?

19 Feb 2020 By PAYCEC

The chargeback process is described below.

  1. The buyer files a chargeback
  2. Buyer's bank will receive the Chargeback Request and act upon it, then notify PayCEC
  3. PayCEC temporarily holds the chargeback amount in the merchant's account
  4. PayCEC emails the merchant as soon as possible
  5. Merchant emails proof of purchase to PayCEC to dispute the chargeback
  6. PayCEC disputes the chargeback and awaits resolution from the credit card company
  7. If the investigation is resolved in favour of the merchant, PayCEC is reimbursed and unhold the chargeback amount in the merchant's PayCEC account.

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We are honored to serve as your reliable business partner and financial service provider in the industry and other business-related services. With the help of our professional staff, to help merchants to achieve their goals for the development and expansion of the international business market.

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