Why has Google Pay stopped working? / How to fix Google Pay not working?

26 May 2023

It’s possible that a software update had an impact on functionality. Make sure your phone satisfies security requirements if you modified it. With Android developer versions running on the phone, Google Pay might not function in stores.

Other Causes of Google Pay Not Working

Here are some potential for why Google Pay isn’t working:

• Your credit card information is wrong.
• The type of card is not accepted by the merchant.
• The card is no longer valid.
• There has been suspicious activity reported on your card.
• NFC is not supported or is disabled.
• Your device is rooted.
• You don't have access to the internet.
• It's possible that your bank or card issuer does not accept contactless payments if you are unable to add a credit card to Google Pay.

Experiencing issues with Google Pay not working can be frustrating when relying on technology for essential tasks. Fortunately, we have compiled a list of simple fixes that should help you get Google Pay up and running in no time.

If you’re unable to use Google Pay for making purchases or adding a credit card, here’s what you can do:

• Update the Google Pay App: Ensure that you're using the latest version of the Google Pay app. Visit the Google Play Store and check for any available updates. Updating to the newest version can often resolve issues with the app.
• Check Your Phone Number and Update Your Google Pay Phone Number: Verify that your phone number is accurate. To do this, open Google Pay, click on your profile picture in the top right corner, select Settings, and then Personal information. If needed, edit your phone number to match the correct one.
• Verify Your Card and Update Your Google Pay Card Information: Ensure your linked credit or debit cards are current and accurate. Open Google Pay, click the Ready to Pay button and review the information at the bottom of each card. If necessary, click the "Add a payment method" icon to add a new card or update the details of an existing one.
• Clear Your Cache: Clearing the cache of the Google Pay app can resolve issues caused by accumulated data. Access your phone's Settings, navigate to the Apps section, locate Google Pay, select Storage & Cache, and choose "Clear cache." Restart the app after clearing the cache.
• Check the Connection & Troubleshoot Your Internet Connection: Check your network settings, ensure you have connected to a reliable network, and verify that your internet connection is functioning properly.
• Make Sure Your Phone Supports NFC: NFC (Near Field Communication) is necessary for contactless payments. Verify if your phone supports NFC by referring to the official list of NFC-compatible devices. Enable or disable NFC in your phone's settings if needed.
• Confirm Your Identity with Google Pay: In case of suspicious activity or when attempting an unusually large transaction, Google Pay might request additional verification. Follow the prompts to confirm your identity if prompted.
• Try a Different Card: If a specific card is not working, try using a different card. Some merchants may not accept certain card types, causing them to appear grayed out in Google Pay.
• Contact Your Card Issuer: If you've verified all the card information and are still experiencing issues, contact your card issuer to ensure there are no restrictions or holds on your card.
• Uninstall and Reinstall the App: If all else fails, uninstalling and reinstalling the Google Pay app can often resolve persistent issues. However, you may need to set up your bank and credit card accounts again after reinstalling.

By following these troubleshooting steps, you can resolve common issues and restore the functionality of Google Pay, ensuring a smooth payment experience.

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