How to become an IT support technician? / How do I become a tech support?

14 Sep 2022 By PAYCEC

If you're on your way to becoming a technical support agent, you should think about how much education you need. According to Glassdoor, 33.4% of tech support agents have a bachelor's degree, while 2.4% have a master's degree. Regardless, it is possible to become one with only a high school diploma or GED.

Besides, you can increase value through certifications related to technical support, including:

  • CompTIA A+: It covers fundamental skills like installing, configuring, and troubleshooting PCs, mobile devices, and printers and generally helps to advance your computer support skills.
  • CompTIA Network+: This certification validates your ability to configure, design, troubleshoot, and manage wired and wireless network devices.
  • CompTIA Security+: This certification covers essential network security principles or risk and threat management. It serves as authentication and is a crucial step toward a career as a security engineer.

In some cases, employers require some work experience. They may consider the knowledge you've gained as experience, such as the technical courses you took while studying for a bachelor's degree, or they may prefer candidates having experience in a related position.

To provide decent tech support, you may also benefit from skills like problem-solving, customer support, attention to detail, and communication.

It is recommended that you learn technical skills while gaining hands-on experience to qualify for a position as a tech support specialist.

Plus, you may discover that previous work experience, as a customer service representative or as a cashier or sales associate, will make you qualified for opening your own tech support agency.

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